IT Analyst FLUID SCIENCES BATAM

[blueparadise]

Eaton Corporation is a diversified power management company with 2009 sales of $11.9 billion. Eaton is a global technology leader in electrical components and systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drive train and power train systems for performance, fuel economy and safety. Eaton has approximately 70,000 employees and sells products to customers in more than 150 countries. Because of the pivotal role we play, Eaton is committed to creating and maintaining powerful customer relationships built on a foundation of excellence. From the products we manufacture to our dedicated customer service and support, we know what�s important to you.
We currently have a vacancy in our Batam operation and would like to invite highly motivated individuals to grow with us in this position:
IT Analyst

Configures, installs, and maintains the Personal Computers and their associated software and peripherals as established by Eaton Corporation IT architecture and policy. This position will report directly to SE Asia � IT Zone Manager and functionally to the site Industrial Group for Deskside Support and PC Configuration.
Essential Functions:

• Configures and installs Personal Computers, software, and peripherals
• Analyzes, diagnoses, and repairs malfunctioning hardware and software requiring hands-on work
• Reviews Corporate policies and standards regularly and ensures compliance with all such guidelines
• Interacts directly with internal customers and maintains the highest degree of customer service
• Instructs users in a one-on-one role on PC hardware, software, and proprietary systems
• Adopts a key role in supporting IT projects conducted within their area of responsibility
• Maintains issue and resolution information within the Service Desk database
• Acts as a local resource for Group and Corporate IT teams supporting Operations and Infrastructure
• Maintains modern technical skills through education and certification programs
• Contributes to the base of IT knowledge through documenting and updating internal procedures
• Participate on cross functional support model for APAC.
• Performs any other duties as directed by management

Specialized Knowledge :

• Technical certification in PC and/or network support technologies.
• Posses ITIL certification or knowledge will be an added advantage
• Reasonable knowledge on PABX and ERP systems will be a plus
• Good knowledge of Microsoft Office Suite of 2000/2003/2007
• One to three years practical experience configuring, installing, and supporting PC hardware.
• A four-year degree in a computer or Information Technologies field is preferred.
• Excellent communication and interpersonal skills required.
• Good analytical skills, systematic approach to problem recognition and resolution required.

Please email detailed resume with a recent colored photograph to :

Human Resources Manager
EATON Fluid Sciences Batam
Lot 512-513 JL Delima Kawasan Industri Batamindo Muka Kuning, Batam 29433
Kepulauan Riau
Email: [email protected]This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Website: http://www.eaton.com

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