lowongan kerja di PT XL Axiata Tbk

[KantorAsik]

Analyst - Incident Management IT Billing

Jakarta Raya | Closing Date:26-5-12







Responsibilities:



To control Incident Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing

To Monitor Incident close on IT-Billing Unit after it successfully resolving and remedy incident event.

Monitoring of Incident resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident execute and done within agreed SLA on IT-Billing network





Requirements:



Familiar with Telco Service Flow (e.q. Voice, SMS, Data, VAS etc.)

Technical background with minimum 2 years experience in IT or Telecommunication industry, preferable that has experience in Incident Management and/or NOC/FOP activity.

Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred

Understanding of CMMI (Capability Maturity Model Integration) preferred

Process/Governance establishment experience preferred





cek info selengkapnya :


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